Terms of Service

Effective date: October 13, 2026 · Last updated: October 28, 2026

1. This agreement

These Terms of Service ("Terms") are an agreement between you and LoomTech Ventures LLC, a California limited liability company doing business as Competevo ("we", "us", "our"). They apply to our website and the Competevo application (together, the "Service"). By creating an account, starting a trial or using the Service, you agree to these Terms, our Privacy Policy, our AI Disclosure and our Billing and Refunds policy. If you do not agree, do not use the Service.

2. Who can use Competevo

The Service is for businesses. You must be at least 18 and able to enter into a binding contract. If you use the Service for a company or other organisation, you confirm that you have authority to accept these Terms for it, and "you" includes that organisation.

3. Accounts and workspaces

• Give accurate information when you register and keep it up to date.
• You sign in with one-time codes sent to your email, so keep access to your email account secure. You are responsible for activity under your account and your workspace.
• The person who creates a workspace is its owner and manages its plan and billing. The owner and any admins can invite colleagues, up to the number of seats on the plan, and decide who is an admin or a member. Each seat is for one named person; don't share a seat.
• Tell us promptly if you suspect unauthorised access to your account.

4. The Service

Competevo helps you keep track of the companies you compete with. Depending on your plan, the Service:

• checks the public web pages of the companies you track on a schedule, and records what changed;
• uses AI to judge how important each change is and explain why it matters;
• produces research such as competitor profiles, comparisons, battlecards, market insights and strategy;
• finds news about the companies you track and their market, with links to the original articles;
• sends alerts, digests and a weekly brief by email.

Research is built when you finish setup. After that, a competitor you add gets its own research and battlecard once its research is finished, and joins your comparison and strategy the same day for the first change after setup or a plan change, otherwise with the weekly update. Research is refreshed monthly, overnight in your time zone, so it does not change while you are working from it. Each plan includes a monthly research allowance; when it is used up, further AI research waits until the next month.

Features, limits, check frequency and research schedules vary by plan and are described on our pricing page and in the application. Only features available in the application when you use it are part of your plan.

5. Plans, trials and billing

• Subscriptions. Paid plans are billed in advance, monthly or yearly as you choose, and renew automatically at the end of each period until cancelled.
• Free trial. The Starter plan may include a free trial. We don't ask for payment details to start it, and nothing is charged during or after it: to keep using the Service when the trial ends, you choose a paid plan. Each email address gets one free trial. Other plans are paid from the start unless we say otherwise.
• Add-ons. Optional add-ons, such as extra team seats, are billed with your subscription. Seats you add are charged for the rest of the current period; seats you remove drop off your next bill and are not refunded.
• Changing plans. Upgrades take effect immediately, and we charge the difference for the rest of the current period. Downgrades take effect at the start of the next period.
• Prices and taxes. Prices are in U.S. dollars and exclude taxes, which you are responsible for. We will give you at least 30 days' notice of a price change to your plan; it applies from your next billing period after the notice.
• Payment. Payments are processed by our payment processor. If a payment fails, we may retry it and may pause monitoring and research until it succeeds.

6. Cancellation and refunds

You can cancel at any time. Your plan stays active until the end of the period you have paid for and does not renew. Payments are non-refundable except as described in our Billing and Refunds policy or where the law requires otherwise.

7. Acceptable use

You agree to use the Service only for lawful business research. You must not:

• track individuals, or use the Service to harass, stalk, defame or harm any person or company;
• ask us to monitor content behind a login or paywall, or to get around any website's access controls;
• use the Service to attack, overload or disrupt any website, including ours;
• access the Service with bots or scripts, or extract data from it in bulk, except through features we provide for that purpose;
• share your account, or resell or white-label the Service;
• reverse-engineer the Service, or use it to build a competing product;
• upload unlawful, infringing or malicious content;
• break any law, including competition, privacy and export laws.

We may decline to monitor any website, and we may limit, suspend or stop monitoring a site where we think it is appropriate.

8. AI-written research

Much of what the Service produces is written by artificial intelligence from public sources. Please read this section carefully; our AI Disclosure explains in more detail how the research is made and its limits.

• It can be wrong. AI can misread pages, miss information, make factual errors or produce estimates that turn out to be inaccurate. Importance scores are the AI's judgement and can be mistaken.
• It can be incomplete. We can only see public information, and we may not catch every change a company makes, or catch it immediately.
• It reflects its sources. Public and third-party information can be wrong, biased or out of date, and the research inherits that.
• It is not professional advice. Research is for information only. It is not legal, financial, investment, tax, security or other professional advice, and nothing in the Service is a recommendation to take any particular action.

You must review and verify. Before relying on any research, figure, score, news item, battlecard or recommendation, check it against its sources and your own knowledge. We include sources so you can do this.

We are not responsible for accuracy. We do not guarantee, and are not responsible for, the accuracy, completeness, timeliness or reliability of the research or of any other information shown in the Service, whether it comes from AI, from public sources or from third parties.

Your decisions are your own. Every decision you make, or don't make, using the Service (including pricing, sales, product, hiring, partnership and investment decisions) is made by you alone and at your own risk. We do not act as your adviser, and you do not rely on us for any decision.

9. Your content

You own the information you give us, such as your company details and the list of companies you track ("Your Content"). You give us permission to use Your Content to operate and improve the Service for you, including sending it to our service providers as described in our Privacy Policy. You confirm that you have the right to provide Your Content and that it does not break any law or anyone's rights. We do not use Your Content to train AI models.

10. Our property and your licence

The Service, including its software, design, branding and documentation, belongs to us and our licensors.

While your subscription is active, you may use the research the Service produces inside your organisation, and share it with your employees, contractors, board members, investors and professional advisers who are bound by confidentiality. You may not publish, resell, sublicense or otherwise distribute the research to anyone else without our written permission. You may keep copies of research you exported while your subscription was active, for your own internal use.

11. Other companies' names and sites

The Service refers to other companies, their products and their websites. Their names and trademarks belong to them, and their mention does not mean they endorse or are affiliated with Competevo. News articles and other pages we link to belong to their publishers; we show a short summary and a link, not the article itself. We are not responsible for the content of third-party websites. If you represent a company described in the Service and believe something about it is factually wrong, tell us through our contact form.

12. Indemnity

You agree to defend and compensate us, and our members, officers, employees and contractors, for claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, Your Content, your use of the Service in breach of law or anyone's rights, decisions or actions you take using the Service, or research you share with anyone else.

13. Limitation of liability

To the fullest extent the law allows:

• we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, deals, business opportunities, investments, data or goodwill, even if we were told they were possible;
• we are not liable for any loss or damage arising from inaccurate, incomplete or out-of-date information in the Service, from your reliance on it, or from decisions, actions, investments or omissions based on it;
• we are not liable for third-party websites, content or services, or for outages of our providers;
• our total liability for all claims relating to the Service or these Terms is limited to the amount you paid us for the Service in the 3 months before the event giving rise to the claim, or $50 if you have paid nothing.

These limits apply whatever the legal theory (contract, tort including negligence, or otherwise), and even if a limited remedy fails of its essential purpose. Any claim must be brought within one year after it arose, or it is waived. Some jurisdictions do not allow these limits; where that is the case, they apply to the extent the law allows.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THE ACCURACY, COMPLETENESS, RELIABILITY OR TIMELINESS OF ANY RESEARCH OR OTHER INFORMATION IN THE SERVICE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, WILL DETECT EVERY CHANGE, OR WILL PRODUCE ANY PARTICULAR RESULT OR OUTCOME FOR YOUR BUSINESS.

15. Availability and changes

We work to keep the Service available but do not guarantee any particular uptime. It may be unavailable during maintenance, outages at our providers (including our AI, hosting and payment providers), or events outside our control. We may change, add or remove features, limits and schedules of the Service at any time, including within your plan. If a change doesn't suit you, you can cancel: your plan runs to the end of the period you have paid for and isn't renewed. Changes to the Service don't entitle you to a refund.

16. Suspension and termination

By you: you can cancel your subscription at any time, and ask us to close your account. By us: we may suspend or close your account if you seriously or repeatedly breach these Terms, do not pay, or use the Service in a way that risks harm to others or to the Service. Where reasonable, we will give notice first. If we close your account without cause, we will refund the unused part of your current period.

After your account closes, we delete or anonymise your workspace data as described in our Privacy Policy. Sections 8 to 14, 17 and 18 survive the end of these Terms.

17. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. We will first try to resolve any dispute informally for 30 days. If that does not work, the dispute will be decided by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in English, seated in California. Disputes are resolved individually: neither party may bring or take part in a class, collective or representative action, and both parties waive any right to a jury trial. Either party may seek urgent injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information. Nothing in this section removes rights you have under mandatory consumer-protection law where you live.

18. General

• Entire agreement. These Terms, our Privacy Policy, our AI Disclosure and our Billing and Refunds policy are the whole agreement between you and us about the Service.
• Changes. We may update these Terms. We will change the date at the top, and for material changes we will email account holders at least 14 days before they take effect. If you keep using the Service afterwards, the new Terms apply; if you do not agree, you can cancel.
• Severability. If a provision is found unenforceable, it is limited to the minimum extent needed and the rest continues to apply.
• No waiver. Not enforcing a provision does not waive our right to enforce it later.
• Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Relationship. We are independent parties. Nothing in these Terms creates an agency, partnership, joint venture, employment or advisory relationship, or any fiduciary duty.

19. Contact

LoomTech Ventures LLC (Competevo). Send us a message through our contact form.