Billing and Refunds
- Plans are paid monthly or yearly. Cancel any time and you keep access until the end of the month or year you paid for.
- The Starter free trial needs no card and is never charged. To keep going, you choose a plan.
- We don't refund part-used months or years, but we always refund billing mistakes, and we may refund when the Service didn't work as described and we couldn't fix it.
Free trial
Competevo comes with a 30-day free trial of the Starter plan, for up to 3 competitors. We don't ask for payment details to start it, so nothing is charged during or after it. When it ends, choose a plan to keep your workspace running. Growth and Pro are paid from the start.
How billing works
- Subscriptions are billed in advance, monthly or yearly as you choose, and renew automatically. Paying yearly costs less per month; the year is paid up front.
- Extra team seats are billed with your subscription.
- Upgrading takes effect immediately. We charge the difference for the rest of the current month or year.
- Downgrading takes effect at the start of your next billing period, so you keep your current plan until then.
- Switching to yearly can be done at any time: the year is charged then, less the unused part of the current month. A yearly plan can move to monthly at its renewal; ask us through the contact form.
- If a payment fails, we retry it and email you. If it still fails, monitoring and research pause until payment succeeds. Your workspace and research are kept, and everything resumes once the payment goes through.
Cancelling
You can cancel at any time: the workspace owner cancels in Settings → Plan, or you can send us a message through our contact form. Your plan stays active until the end of the month or year you have paid for and then stops; you will not be charged again.
Refunds
Because you can cancel at any time and keep access to the end of the period you paid for, we don't refund part-used months or years, seats you remove, unused competitor slots or unused research allowance. We do refund in these cases:
- Billing mistakes: duplicate charges, or a charge after you cancelled. Refunded in full.
- The Service didn't work: if the Service was unavailable or did not work as described for a substantial part of a billing period and we could not fix it, we may refund that period, or the affected part of it, at our discretion.
- We close your account without cause: we refund the unused part of the month or year.
- Your legal rights: any refund that the law where you live requires.
Refunds go back to the original payment method, usually within 5 business days on our side. Your bank may take a few more days to show it.
Consumers in the EU and UK
Competevo is a service for businesses. If you are nevertheless a consumer in the EU or UK, you have a 14-day right to cancel a new subscription. When you start a paid subscription, you ask us to start providing the Service immediately; if you then cancel within 14 days, we refund what you paid minus a proportionate amount for the days the Service was provided. Nothing in this policy limits rights you have under consumer-protection law.
Before filing a chargeback
Please contact us first. We would much rather fix a billing problem directly, and it is usually faster for you.
How to ask
Use our contact form and choose "Billing or a refund". Use the email address on your account and include your workspace name and what went wrong. We reply within 2 business days.